At Classy5, ensuring the online security of our customers is our top priority.

The transfer of purchase details from our site to Payments is encapsulated using encrypted and digitally signed protocol, ensuring security and tamper-proof transactions. Here are some details:

1. Industry-leading security: The Platform payment services prioritizes the security of your transactions. It is built on a robust infrastructure and adheres to the highest security standards, including PCI DSS compliance, to protect sensitive customer data.
2. Integrated fraud prevention: The Payment services comes equipped with advanced fraud detection tools and chargeback protection, helping you safeguard your business against fraudulent activities and reducing the risk of financial loss.
3. Encrypted transactions: All transactions processed through the Payment services are encrypted using industry-standard SSL (Secure Socket Layer) technology. This ensures that customer payment information remains secure during the entire transaction process.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Apple Pay.

Yes, VAT is charged on online purchases and is included in the product price.

Please refer to the Shipping Policy for details.

Yes, you can cancel an item from your order at any point as long as the product is in your cart and has not proceeded with the payment. You can remove it from the cart.

All jewellery items are packed and sent with utmost care. The jewellery is wrapped and dispatched in either a pouch or a box, depending on the size of the jewellery.

Please refer to Shipping Policy Page for details.

To apply a discount or promotional code advertised on shopatclassy5.com, simply add the item to your basket and proceed to checkout. At the checkout, enter the code in the designated field. If you encounter any difficulties using a discount code, please don't hesitate to reach out to us.

Discount or promotional codes offered on shopatclassy5.com are subject to specific terms and conditions, including validity on certain products, colours, categories, and for a limited time. If you believe a code should be applicable to a product but it isn't working, please contact us, and we'll investigate the issue for you.

Unfortunately, discount and promotional codes cannot be combined with any other active offers we have at the time.